All items are shipped in plain and discrete packaging from Toronto, Canada. "Raw Studio Designs" does appear on the exterior of the packaging. However, if you are purchasing from outside Canada (with the exception of our US Regular Shipping option,) a Customs form will list the contents as Athletic wear with discrimination of product, preceded by the brand's initials (i.e. RSD".) We are legally bound to declare the full value of goods for Customs and Duties purposes.
We normally ship our in-stock items within 1-3 business days (12-72 hours); There is a very small chance that the product that you have ordered may be out of stock, this being the case we will contact you by email to discuss further options (i.e. wait for the item to be restocked, select another product/color or if all else fails cancel the item(s)). Should you choose to cancel the item(s), in most cases this can be done before your credit card is charged, or in the case of PayPal payments a refund will be made to your PayPal account for the cost of the missing product (including shipping costs if this was the total of your order).
SHIPPING TO CANADA
Our shipping options within Canada are offered exclusively by Canada Post, for most destinations and where applicable we offer up to two choices:
Expedited Parcel: offers delivery within 2-9 business days is fully insured and comes with tracking and delivery confirmation.
Xpresspost: offers delivery within 2-3 business days is fully insured and comes with tracking and delivery confirmation.
SHIPPING TO USA
Raw Studio Designs offers a single shipping option to all US addresses: :
US Small package regular Shipping: estimated delivery within 1-8 business days. This service is not insured against loss, doesn't comes with a tracking number and delivery confirmation. Shipping by this method starts at $7.00 and is based on size and weight of the parcel, however normally when there are no site wide sales going on, we offer free USA shipping with orders of $100 or more.
Our shipping for International orders is initially handled by Canada Post. Deliveries to International destinations are handled by the local Postal service of the destination Country. The cost of International shipping is calculated for us by Canada Post, the cost is based purely on weight and goes in 3 main levels: under 250gr, 251-500gr and 500gr - 1Kg. We charge the actual cost of shipping and do not charge any "handling" fees.
The ship out and delivery dates given during checkout are provided as an estimate only. Orders shipped via Xpresspost to the US and Canada have a guaranteed arrival date of no later than stated during checkout this can be seen on your customer receipt. Shipping on International orders via regular mail usually takes from 5-10 business days (up to two weeks). Exceptions to this can occur due to other Countries Postal systems and delays in Customs processing.
AVE Services (Raw Studio Designs) cannot be held responsible should deliveries on International orders be delayed. We do have limits though, ours set by Canada Post is 45 days from the original date of shipment. If your order has not arrived within that time period we will launch an investigation and claim with Canada Post on your behalf and reship your order within 5 business days.
Our carrier "Canada Post Corporation" takes delayed orders very seriously. Should your order not arrive within 28 days (from the original purchase date) please advise us immediately so that we may have their Corporate Security Team investigate. Claims for delayed or missing parcels will not be accepted after 45 days.
Occasionally parcels get delayed, this can be for a variety of reasons, the main one being held and assessed for duties which in some Countries can take up to 6 weeks. Others may experience minor delays due to addressing errors or even end up back here due to some unknown "Post Office" glitch despite being addressed correctly.