Although we're sure you're going to love your new products, if you are not completely satisfied with your purchase, we will offer you an exchange or store credit for the value of any returned merchandise. Items must be returned within 30 days of purchase, unworn and with packaging, tags and labels intact.
Due to health regulations, we can not accept returns on worn goods (unless defective.). You must photograph defective item for proof and list what the issue is.
To initiate a return, you must have a return authorization code. Please send e-mail to firstname.lastname@example.org for a return authorization and on the heading please put Return Request. We will replace any defective item at no cost or, if you wish to cancel the order, we will issue you a refund for the purchase price of the defective product after it has been returned to us. Shipping and handling charges are not refundable. When returning product to us, we recommend that you send it via an insured carrier. We are not responsible for lost returns.
To make a return, send us:
- A copy of the e-mail received from us which contains the return authorization code and our shipping address.
- the defective item
- A short explanation of the problem with the item.
In most cases it takes about 2-3 weeks upon our receipt of the item to process a domestic return. International orders will take up to two weeks longer.
Should you decide to cancel your order, you need to know the following: The way our system works is that credit card processing begins the moment you hit the "Submit Order" button. An in-stock product will then usually ship within 12-24 hrs. If you decide to cancel your order, we will apply a credit to your card if the product has not yet been shipped to you. Once your order has shipped, you will need to follow the steps listed above for returns.